Consumer Request of Teletrack UK Limited

If you have recently applied for a product or service from one of our subscribers, the credit decision may have been based, in part, on the information provided to that company by Teletrack UK Limited. The Teletrack Consumer Report discloses all of the information credit performance history and related consumer information on file at the time of the request. You are entitled to receive a copy of that same information for a statutory fee. Please complete an Application for Credit Report Form. Once you have reviewed your consumer credit report, you can contact us to dispute inaccurate information.

Consumers may contact Teletrack UK Limited via postal mail at:

Teletrack UK Limited:

6th Floor (South Tower)
26 Elmfield Road
Bromley, Kent
BR1 1WA

For more information contact us at 0208 228 1294.

What is Teletrack UK Limited?

Teletrack UK Limited is a Credit Reference Agency. Teletrack UK Limited , like the traditional credit bureaus, operates under the same guidelines for information sharing.

How does Teletrack UK Limited get its information?

Teletrack UK Limited clients supply the information in our database. Teletrack UK Limited clients include payday advance businesses, home credit companies, mail order companies and other businesses that serve non-traditional credit markets.

Why did Teletrack UK Limited turn down my application?

Teletrack UK Limited does not approve or deny applications, nor can Teletrack UK Limited supply you with the specific reasons for your denial. The information in your file was obtained and used in conjunction with the lender’s own criteria in order to make a decision.

Can Teletrack UK Limited tell me over the phone what is on my report?

Unfortunately, Teletrack UK Limited does not disclose information on your consumer report over the phone. This is for your security and protection. Teletrack UK Limited requires a completed Application for Credit Report Form, the appropriate fee and proof of identity and address documents, and then we will post you a copy of your report.

How can I obtain a copy of my Teletrack UK Limited credit report?

Please print and complete the Application for Credit Report Form, returning the form, appropriate payment and three types of proof of identity and address to our office. The instructions are detailed on the form.

How much is the statutory fee to obtain a copy of my credit report?

The statutory fee is £2.00. You may pay this fee by cheque or postal order payable to 'Teletrack UK Limited'. If you would like a full data access report, the fee is £10.00.

What is the difference between the standard consumer credit report and the full data access report?

You have a right to see the information we hold under Section 7 of the Data Protection Act. As a credit reference agency, we will provide you with a copy of your credit report which will show all the information about you which may be used by a lender. If you wish to request a standard consumer report, then please state this when you write to us by ticking the appropriate box on the Application for Credit Report Form. A fee of £2 is payable.

A full data access report includes your credit report plus other information we may hold about you, for example, any previous correspondence you have had with us. If you wish to request a full data access report, then please state this when you write to us by ticking the appropriate box on the Application for Credit Report Form. A £10 fee is payable.

How can I dispute information in my file?

Please contact the lender referenced on the particular transaction you dispute in the first instance. The lender may require you to address your concern with them in writing. If the lender agrees that information has been erroneously reported to Teletrack UK Limited, they will contact us such that we can make any necessary correction.

What is a search?

A search indicates which lender has obtained a copy of your report.

How do I make a complaint?

If you want to make a complaint we'll give it our full attention and we'll make sure it's dealt with by someone with the right knowledge and experience. Please access this link for the proper procedure.

Who are the fraud prevention agencies referred to on the Application for Credit Report Form?

CIFAS: 6th floor, Lynton House, 7-12 Tavistock Square, London WC1H 9LT
Experian Ltd: Consumer Help Service, PO Box 8000, Nottingham, NG80 7WF
Equifax Ltd: Credit File Advice Centre, PO Box 1140, Bradford, BD1 5US
Callcredit Ltd: Consumer Services Team, PO Box 491, Leeds, LS3 1WZ
Synectics Solutions Ltd: Compliance Team, Synectics House, The Brampton, Newcastle-under-Lyme, ST5 0QY