Consumer Request of Teletrack UK Limited

If you have recently applied for a product or service from one of our subscribers, the credit decision may have been based, in part, on the information provided to that company by Teletrack UK Limited. The Teletrack Consumer Report discloses all of the information credit performance history and related consumer information on file at the time of the request. You are entitled to receive a copy of that same information for a statutory fee. Please complete a consumer request form. Once you have reviewed your consumer credit report, you can contact us to dispute inaccurate information.

Consumers may contact Teletrack UK Limited via postal mail at:

Teletrack UK Limited:

6th Floor (South Tower)
26 Elmfield Road
Bromley, Kent

For more information contact us at 0208 228 1294.

What is Teletrack UK Limited?

Teletrack UK Limited is a Credit Reference Agency. Teletrack UK Limited , like the traditional credit bureaus, operates under the same guidelines for information sharing.

How does Teletrack UK Limited get its information?

Teletrack UK Limited clients supply the information in our database. Teletrack UK Limited clients include payday advance businesses, home credit companies, mail order companies and other businesses that serve non-traditional credit markets.

Why did Teletrack UK Limited turn down my application?

Teletrack UK Limited does not approve or deny applications, nor can Teletrack UK Limited supply you with the specific reasons for your denial. The information in your file was obtained and used in conjunction with the lender’s own criteria in order to make a decision.

Can Teletrack UK Limited tell me over the phone what is on my report?

Unfortunately, Teletrack UK Limited does not disclose information on your consumer report over the phone. This is for your security and protection. A Teletrack UK Limited Customer Service Representative will accept a completed application and the statutory fee of £2.00, verify your identity, and then be more than happy to mail you a copy of your report.

How can I obtain a copy of my Teletrack UK Limited credit report?

Please download and complete this form. Return the form and the statutory fee of £2.00 to our office. Alternatively, if you are interested in a full data access report, please submit your request in writing along with a cheque for £10.00 to our office. Cheques should be made payable to 'Teletrack UK Limited'.

How much is the statutory fee to obtain a copy of my credit report?

The statutory fee is £2.00. You may pay this fee by cheque or postal order payable to 'Teletrack UK Limited'. If you would like a full data access report, the fee is £10.00.

How can I dispute information in my file?

Please contact the lender referenced on the particular transaction you dispute in the first instance. The lender may require you to address your concern with them in writing. If the lender agrees that information has been erroneously reported to Teletrack UK Limited, they will contact us such that we can make any necessary correction.

What is a search?

A search indicates which lender has obtained a copy of your report.

How do I make a complaint?

If you want to make a complaint we'll give it our full attention and we'll make sure it's dealt with by someone with the right knowledge and experience. Please access this link for the proper procedure.